At Stemox, your health journey matters — and so does your shopping experience. That’s why we’re committed to safe, fast, and reliable delivery, backed by a 100% Satisfaction Guarantee.

1. How can I track my order?

Once your order is placed, you’ll receive a confirmation email with a tracking link. Please check your inbox and spam folder.

Still need help? We’re just a message away.

📞 Phone: +92-329-5027244

📧 Email: info@stemox.com.pk

2. What are the shipping charges & delivery times?

• Shipping Charges: Free
• Estimated Delivery Time: 2–4 working days

Note: Delivery times may vary slightly due to public holidays or high-volume seasons.

3. Return & Refund Policy

If something’s not right, we’ve got you covered. You can return any product within 10 days of purchase.

Reach out to us with your order number to initiate a return or exchange:

📞 Phone: +92-329-5027244

📧 Email: info@stemox.com.pk

Please keep the product in its original packaging, especially if it's damaged or looks tampered with. We'll guide you through the next steps.

4. Bought Stemox from a different website or store?

• If purchased from a third-party website, follow the return instructions listed on that platform.
• If purchased from a physical store, return the product directly to that retailer under their policy. 

5. Do you offer Cash on Delivery (COD)?

Yes — available

We offer secure Cash on Delivery for your convenience.

Please note:

• Payment must be made before opening the package.
• If the package appears opened or damaged, please refuse to accept it.